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General Information

Monofilaments are guaranteed for single usage only. Monofilaments should be stored in dry environment at room temperature. Medical Monofilament does not guarantee components or products that have been broken down and repackaged.

Medical Monofilament warrants its monofilament products to the original end user against defects in workmanship or materials under normal use in accordance with the instructions provided above.  THE ABOVE EXPRESS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILTIY OR FITNESS FOR A PARTICULAR PURPOSE.

Medical Monofilament has made a diligent effort to accurately illustrate and describe the product in its product literature.  However, such illustrations and descriptions are not a warranty.  This warranty does not cover any failure of the monofilaments or any injury arising from misuse, negligence, accidental damage, or tampering with the product.  Medical Monofilament shall not be liable to any party for failure of the monofilaments or any injury resulting from misuse of the monofilaments or accidental damage or tampering to the monofilaments caused by anyone other than Medical Monofilament.  The product should be used as a diagnostic aid only in accordance with standardized instructions, and test results should be shared regularly with a qualified medical professional regardless of the results.  Medical Monofilament shall not be liable for any special, indirect, incidental or consequential damages.

Shipping + Payment Options

UPS shipping rates apply to the 48 contiguous states. Alaska, Hawaii and U.S. territories are subject to different rates. If the customer chooses to use their preferred carrier, Medical Monofilament will only be involved by placing the delivery label(s) on the box.

Orders placed over the weekend will be processed on the next business day.

Expedited shipping must be ordered before 12pm EST to guarantee same-day order completion. If customers choose expedited shipping options, Medical Monofilament cannot guarantee orders over 100 blister packs of the 20-pack or 40-pack products, or over 50 blister packs of the 25-pack product with monofilaments attached to instruction cards.

In case of inclement weather, shipping time may be delayed.

Return Policies

Refund is allowed if product is returned within 30 days of order placement. There is a maximum return of 500 items allowed. A return authorization form must be completed, which can be downloaded at this link. Product must be unopened and in good condition. Product must be returned in original package.  If original package is damaged or destroyed, we cannot accept the return.

20% restocking fee may be applied. Customer is responsible for paying return shipping charge unless the return is a result of our error. Custom orders are non-returnable, non-refundable.

Damaged goods must be reported within 24 hours of delivery. Proof of delivery must be made within 30 days of shipping date. If there is a product or packaging recall the customer will be notified immediately. The customer has 7 days after notification to return the product. Medical Monofilament will pay shipping charges back to Medical Monofilament, replace the order and pay shipping charges back to the customer.

Medical Monofilament takes the utmost pride in our customer satisfaction, if for any reason you are not satisfied with our product please contact us.

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Medical Monofilament

Policies

Warranty, shipping, and return information for all Medical Monofilament products.

Warranty

General Information

Monofilaments are guaranteed for single usage only. Monofilaments should be stored in a dry environment at room temperature. Medical Monofilament does not guarantee components or products that have been broken down and repackaged.

Medical Monofilament warrants its monofilament products to the original end user against defects in workmanship or materials under normal use in accordance with the instructions provided. THE ABOVE EXPRESS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Medical Monofilament has made a diligent effort to accurately illustrate and describe the product in its product literature. However, such illustrations and descriptions are not a warranty. This warranty does not cover any failure of the monofilaments or any injury arising from misuse, negligence, accidental damage, or tampering with the product.

The product should be used as a diagnostic aid only in accordance with standardized instructions, and test results should be shared regularly with a qualified medical professional regardless of results. Medical Monofilament shall not be liable for any special, indirect, incidental, or consequential damages.
Shipping

Shipping & Payment

UPS shipping rates apply to the 48 contiguous states. Alaska, Hawaii, and U.S. territories are subject to different rates. If the customer chooses to use their preferred carrier, Medical Monofilament will only be involved by placing the delivery label(s) on the box.

  • Orders placed over the weekend will be processed on the next business day.
  • Expedited shipping must be ordered before 12:00 PM EST to guarantee same-day order completion.
  • Expedited orders cannot exceed 100 blister packs of the 20-pack or 40-pack products, or 50 blister packs of the 25-pack with instruction cards attached.
  • In the case of inclement weather, shipping times may be delayed.
Returns

Return Policy

Refunds are allowed if product is returned within 30 days of order placement, up to a maximum of 500 items. A return authorization form must be completed prior to return. Product must be unopened, in good condition, and returned in its original package.

  • A 20% restocking fee may be applied.
  • The customer is responsible for return shipping charges unless the return is the result of our error.
  • Custom orders are non-returnable and non-refundable.
  • Damaged goods must be reported within 24 hours of delivery.
  • Proof of delivery must be provided within 30 days of the shipping date.
In the event of a product or packaging recall, customers will be notified immediately and have 7 days to return the product. Medical Monofilament will cover all return and replacement shipping charges.

We take great pride in customer satisfaction. If for any reason you are not satisfied with your order, please contact us.

Questions about an order?

Our team is available to help with returns, shipping inquiries, and anything else you need.

Contact Us